Information We Collect

When you reach out for corporate flower arrangements or gift services, we gather information you choose to share. This includes your name, company name, email, phone number, delivery addresses, and any specific floral requirements. Payment details are collected when you place orders, though processing is securely handled by our payment partners.

For our corporate clients, we may obtain additional business details such as company registration information, preferred delivery times, and budget needs to help us tailor our service to your corporate requirements.

Our site gathers certain technical data automatically when you visit. This includes your IP address, browser type, device information, and how you navigate the site. We use this data to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver excellent service. This includes processing orders, arranging deliveries, sending order confirmations, and following up to ensure your satisfaction.

• Process and fulfill your flower orders and gift arrangements
• Inform you about order status and delivery timelines
• Provide customer support and respond to inquiries
• Improve our services based on your feedback and preferences
• Share relevant updates about our offerings (with your consent)
• Maintain records for business and legal compliance

We also utilize aggregated, non-personal data to understand market trends and refine our operations. For instance, we might analyze which types of arrangements are most popular in different seasons to better prepare our inventory.

With your explicit consent, we may send information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data remains within our business ecosystem and is shared only as necessary to provide our services or to comply with legal requirements.

We collaborate with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing, and other legal obligations affecting our operations in Manchester and across United Kingdom.

Data Security and Protection

We treat data security with utmost seriousness, implementing multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

We employ physical security measures for our office systems and limit access to personal information to staff who need it for their work. Our team receives ongoing privacy and data handling training.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this information is handled by certified payment processors specialized in secure financial transactions.

While we maintain strong security measures, no system is entirely risk-free. We continuously monitor and update our security practices to address evolving threats and uphold the highest protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to the data we hold, ask for corrections to inaccurate information, or request deletion of your data when allowed by law.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request details about how your data has been shared
• File complaints about our privacy practices

We keep your information only for as long as needed for business and legal purposes. Order records are retained for accounting and warranty needs, while marketing preferences remain until you request removal.

When we no longer require your data, we securely delete or anonymize it. Some information may be kept longer if required by United Kingdom business laws or for legitimate business interests like fraud prevention.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are necessary for the site to function properly, enabling basic navigation and secure area access. These cookies do not gather personally identifiable information and are automatically enabled when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve the user experience. This data is collected in aggregate and does not identify individuals.

You can adjust cookie settings through your browser preferences. However, turning off certain cookies may impact some features and your overall browsing experience.

Business Transfers and Changes

If Harvest Quay Quarry undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure your personal information is either securely transferred to a successor business with appropriate privacy protections or securely deleted in line with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When significant changes occur, we will notify you by email or by posting a notice on our site before the changes take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have information about their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. Some service providers may process data internationally. When this happens, we implement appropriate safeguards to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those governing business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.